| Job Title: |
Associate Ombudsman |
| Department: |
Academic Srvc BPE/CA
|
| City: |
San Diego
|
| State / Province: |
California
|
| Job Position Type: |
Full Time Temporary
|
| Job Description: |
Bridgepoint Education was founded on the principle that education improves lives. Bridgepoint Education employees witness such change everyday. Accelerated careers, increased earning power and improved quality of life keep Bridgepoint Education employees motivated to make a difference with each and every student. Bridgepoint Education is doing well by doing good, and we value the opportunity we've been given.
Bridgepoint Education’s vision is to provide high-quality, accessible and affordable degree programs that meet the diverse educational needs of individuals pursuing informed personal goals and success in their professions and communities.
The Contract (Temporary) Associate Ombudsman for Bridgepoint Education will be located in San Diego, California and will report to the Ombudsman. The Associate Ombudsman is a neutral and impartial third party professional dispute resolution practitioner. The Contract (Temporary)Associate Ombudsman offers confidential and informal assistance to members of Bridgepoint Education community and its subsidiaries, Ashford University and the University of the Rockies relating to student conflicts, disputes and concerns. The Contract (Temporary) Associate Ombudsman is neither an advocate for the visitor or for the organization but rather an advocate for fairness as well as a source of information and referral to the organization community including students, faculty, staff and administrators. Additionally, the Contract (Temporary) Associate Ombudsman will act as an additional resource in formulating or modifying policies and procedures, surfacing issues where a gap exists between stated goals of the institutions and actual practice. Thus, the Contract (Temporary) Associate Ombudsman will act as liaison between groups, individuals and the organizational administrative structure, an early warning system to the organization, a creative problem solver and provide upward feedback and critical analysis of systemic issues within the organization. The Associate Ombudsman should not be risk-adverse therefore must understand that this position may, on occasion, challenge even the highest levels of the administration and management organization in an effort to foster just and fair practices.
Essential Job Duties:
• Report to the Ombudsman and perform duties as assigned or designated by the Ombudsman
• Must be computer literate (all Word 2007 programs)
• Must be able to sit for long periods of time working on a computer or talking on the telephone
• Must be will willing to occasionally work beyond an eight hour day
• Travel periodically to campus locations as needed (approximately 25%)
• Maintain confidentiality in all communications
• Must participate in continuing education to enhance skills
• Ensure that the integrity of the office is maintained through adherence to the International Ombudsman Association Code of Ethics and Standards of Practice
• Interact with all levels of the organization effectively
• Ensure timely attention to the resolution of issues while treating people with dignity and respect
• Develop and organize training in conflict resolution theory and practice
Requirements:
• Must have outstanding communication skills and be able to communicate effectively with individuals at all levels of the organization and in all cultural settings.
• Must have excellent problem solving skills, able to gather information, analyze this information and assist the visitor and the organization, develop appropriate options and actions.
• Must have a realistic awareness of how decisions impact the visitor(s) and other stakeholders along with the organization in general.
• Must have excellent judgmental skills to understand how to proceed within the context of organizational governance and the International Ombudsman Association’s Code of Ethics and Standards of Practice.
• Must be able to engage, manage and facilitate conflicts between parties understanding when resolution is appropriate, or if it is appropriate
• Must understand the factors that lead to conflict, conflict diagnosis and various methods of engaging and resolving conflict. I
• Must be able to work effectively in both the ground and online environment. Understanding the visitor’s right of self-determination is critical.
• Must have a working knowledge of university environments, student services and financial aid
• Must have excellent networking and collaborative skills thus able to establish and maintain numerous relationships within and outside of the organization
• Must have a high sensitivity to individuals and groups having diverse cultural backgrounds
• Must be open, objective and have the ability to understand issues from multiple perspectives and develop options that are responsive to differing needs
• Must be capable of maintaining a professional, calm demeanor, be able to speak publically, and have strong presentation skills able to organize trends/information and communicate this information to groups of varying size and hierarchical levels within the organization
• Must possess high degree of personal and professional integrity to deal with visitors and stakeholders fairly, honestly, effectively and in a timely manner
• Must be willing to travel 25% of the time
• Must maintain the appropriate memberships in the International Ombudsman Association, the Association for Conflict Resolution and/or other relevant professional organizations
• Must be willing to sign an agreement that he/she will adhere to the International Ombudsman Association’s Standards of Practice and Code of Ethics
Qualifications and Education:
• The Associate Ombudsman must have a proven and verifiable background in conflict engagement, management and resolution. Therefore a combination of relevant education and experience will be necessary as follows:
o An advanced degree is preferred in one or more of the following: negotiation, conflict resolution, counseling psychology, school counseling, pastoral disciplines or law OR A minimum of a bachelor’s degree and three to five years of relevant experience as a conflict resolution practitioner in negotiation, mediation and facilitation
Preferred Qualifications:
1. A candidate holding a graduate degrees in a conflict resolution discipline
2. A candidate having experience in the ombudsman profession
3. A candidate holding graduate degree(s) in the above stated disciplines with a minimum of one year of full time conflict resolution experience and/or a minimum of fifty documented mediations (CO- LEAD and SOLO)
4. Successful completion of The International Ombudsman Association’s Ombudsman 101 and 101 Plus courses
5. A candidates possessing a valid recognized mediation credential from a non-profit conflict resolution organization or university
Note: This position is a contract/temporary opportunity with a duration of 2 - 3 months of service.
Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to: sit and desk location, use hands to handle or feel objects, tools or controls (i.e. mouse, keyboard, telephone), frequently talk or hear, reach with hands and arms and occasionally required to stand, stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include: close vision of computer monitor. |
| Company Information: |
Bridgepoint has built its corporate culture around its core values; ethics, integrity, service and accountability. Ethics is a central part of employee training and is reinforced on a daily basis. Integrity in the way we treat both internal and external constituents is paramount to Bridgepoint Education's success. Service at the highest level is expected and recognized. Last, accountability toward one's co-workers, students and role within the organization has allowed Bridgepoint Education to cultivate a high-quality management team.
By providing both online and campus-based programs at Ashford University and University of the Rockies, Bridgepoint Education offers access to both traditional and adult learners seeking high quality, convenient higher education degree programs.
There is a community that exists inside our organization. Working as a team at Bridgepoint Education, we build partnerships while providing opportunities for students and employees to grow and become their best. We nurture our employees and strive to promote from within. As a Best in Class organization, our mission is to provide Quality in all we do, infuse Caring about our community and one another, and inspire Innovative thoughts and ideas for our students and organization.
We offer our team competitive benefits (M/V/D/401k/ESPP) and salaries, a safe work environment, innovative training, accelerated career advancement, the ability to take classes and programs gratis, and a collegiate and collaborative environment to work and grow in. Bridgepoint Education understands that our success depending on the development of strong leadership within the organization.
To be considered an applicant, all interested and qualified parties MUST apply through the Bridgepoint Education online employment application system.
For additional information about our organization, please visit www.bridgepointeducation.com.
Bridgepoint Education is an Affirmative Action employer that provides Equal Employment Opportunity to all employees and applicants, without regard to race, color, religion, sex, national origin, age, ancestry, sexual orientation, handicap or disability, or Vietnam-era or special veteran status. This policy is established and administered in accordance with all applicable federal and state laws. |
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