American Arbitration Association, Inc. Regional Director of ADR Services (New York – Midtown)

Contact: AAA Regional Vice President, Michael Marra: michaelmarra@adr.org

Responsibilities:
Under direction of the Regional Vice President (RVP), the Regional Director has overall responsibility for the delivery of Alternative Dispute Resolution (ADR) case management services of assigned cases. The Director also assists with the development and promotion of American Arbitration Association’s (AAA) ADR services. 

Specific Duties:

• Manages assigned cases within the scope of the AAA rules and procedures with decision-making authority and the exercise of independent judgment and discretion for case issues. 
• Proactively identifies expectations regarding the AAA's case management services and works closely with parties and neutrals to identify and deliver timely and cost-effective dispute resolution services.
• Serves as the primary or secondary case management contact with parties and neutrals on assigned cases.
• Advises arbitrators on procedural hearing management and related issues. 
• Analyzes needs, problems and trends of users in addition to the quality of delivery by identifying and utilizing relevant metrics available through the use of existing database.
• Responds to inquiries regarding the AAA's ADR services, including service by our panel members in a timely manner consistent with the needs of high customer service standards. 
• Participates in hearings/conferences and provides feedback and recommendations where appropriate to the RVP in order to maintain or improve the quality and delivery of services. 
• Helps to recruit panel members consistent with the AAA's Qualification Criteria for Admittance to the Roster of Arbitrators and Mediators and participates in the review of panel members based on existing caseloads and panel needs.
• Reviews and tracks trends regarding the regional markets where we provide our services. 
• Makes recommendations and offers feedback to RVP and Case Management on procedural issues and/or other service related-matters. 
• Plays a vital role in the regional legal, business and ADR communities, with a focus on being a resource to facilitate the resolution of disputes and to promote the overall use of AAA's ADR services.

Other Responsibilities and Duties:

• Works with the Regional Vice Presidents and Case Management Department on an on-going basis to ensure service consistency.
• Works with various other corporate departments to ensure effective case management, excellent client service, good neutrals relations, and effective regional and Center operations.
• Assists with arbitrator training programs and elections as necessary 
• Supervision of additional administrative staff as may be necessary. 

This description represents a list of the general job duties and will include other duties as assigned by the Regional Vice President, Case Management Center, or Corporate Office.

Education/Experience:

Bachelor's degree and paralegal certificate and/or J.D. are preferred with experience in the legal or related industry and/or court system. Prior supervisory experience in a customer service or legal related industry is also preferred.

This is a manager level, full time exempt position and the working hours may vary to accommodate the caseload and customer service expectations. 

Other Requirements:

• Excellent MS Office Suite skills (Excel, Word, Outlook, PowerPoint, etc)
• Strong written and oral communication skills
• Ability to review and analyze complex legal documents
• Proactive and independent work ethic
• Ability to work in a highly confidential and high profile environment

ALL CANDIDATES MUST SUBMIT A COVER LETTER, RESUME AND REFERENCES TO BE CONSIDERED. Applications missing any of the above will NOT be considered.

SALARY FOR THIS POSITION IS IN THE $48,000 TO $59,000 RANGE.

Equal Opportunity Employer M/F/D/V

• Location: New York - Midtown
• This is at a non-profit organization.
• Principals only. Recruiters please don't contact this job poster.
• Please, no phone calls about this job!
• Please do not contact job poster about other services, products or commercial interests.