“This conversation may be recorded to ensure quality.”

We’ve all heard that phrase before when we are about to be connected with customer service or a help line of some sort. But I never really thought about what it might mean.

Well, it turns out that there is a psychologist and researcher in England (Elizabeth Stokoe) who analyzes real call/conversation data…

Here is a good piece written by a good friend, with all the good advice a new lawyer needs before she or he gets started. Dispute resolution folks – I think you may want to read this as well.

http://www.indisputably.org/?p=7443

The Texas Conflict Coach® Blog Talk Radio program announces our September series focused on Courageous Conversations Parents Need to Have with Their Children...Adult Children Included.

The following episodes will air every Tuesday from 5:00-5:30 pm PST/7:00-7:30 pm CST/ 8:00-8:30 pm…

You may have heard of mother-child attachment–the idea that babies who feel safe and secure with their mothers tend to thrive, and those who feel insecurely attached to their mothers may have trouble establishing healthy relationships.

Well, according to Dr. Sue Johnson, adults can have attachment disorders, too. Except, for adults, the object of the attachment is one’s romantic partner.…

Have you ever been called a "slut"? If so, how did you feel? Whether you are sexually active or not the term can be hurtful and embarrassing. If you’re a parent of a teen,…

A book chapter I wrote last year, Negotiation via (the New) Email, is to be reprinted in a second leading negotiation textbook – this time, in the upcoming edition of Jay Folberg and Dwight Golann’s Lawyer Negotiation: Theory, Practice, and Law. I’m so glad this topic is starting to find its way into the mainstream of negotiation courses, in business, conflict engagement and legal frameworks (earlier this year, it was reprinted in Roy Lewicki, Bruce Barry and David Saunders’…

What's Happening in Conflict Resolution" is a weekly round up of the all the ADR news, jobs, events and more. Check it out each week and view past versions [HERE].…

Ever had something to do that you really didn’t want to? Or a task that caused you great frustration that just needed to be done?

These types of activities cause me to ‘stress eat’ – that’s my not so scientific term for the well worn path to my refrigerator.

Now’s there’s a free app called “Shuffle My…

The latest issue of the Journal of the International Ombudsman Association is the first of two editions celebrating the ten years of IOA. The is the first issue from new co-editors, Howard Gadlin and Samantha…

Deadline: August 25th

I’ll be the first one to admit–my kids aren’t always great at following the lead. They can be a bit bossy and over-arching, and that’s on a good day. But, as I watched my son play with a friend the other day, I realized…there’s hope.

I looked on as, time after time, the friend grabbed a toy out of my son’s hand. Then, I observed my son just “moving on” to a different toy. No fuss. No fight. I was one proud Mama!

It made me wonder about a recent…

Join ACR President, Nancy Flatters, in her conversation with Dr. Bernard (Bernie) Mayer about his new book "The Conflict Paradox" and its embodiment of his evolving thinking about the heart of what we do as conflict interveners and how we make a difference. Bernie gets at this through focusing on seven essential paradoxes that…

Often we are thrown together because we have some kind of problem that needs addressing.

The usual problem solving process looks like this:

Convene -> Define Problem -> List Solutions -> Evaluate Solutions -> Create Action Plan -> Implement

• We are convened late (i.e. the problem has become expensive, time consuming etc.).…

This year’s Association for Conflict Resolution (ACR) national conference features more than 120 speakers on diverse conflict resolution topics in over 75 sessions.  Join more than 400 other conflict resolution practitioners this October in Reno, Nevada from October 7-10.

Here is a brief glimpse of four of the many exciting sessions that are being offered:

Elder mediation is a new and growing…

Pre-Conference: October 12th & 13th, 2015, Conference:  October 14th, 15th & 16th, 2015

Pre-Conference, Conference and Single-Day Registration Options! 

The Pre-Conference and Conference sessions include practical topics such as:

• New Ombudsman training
• Managing high conflict personalities
• Hiring and managing employees
• Ethical decision-making  
• Making the most of technology  
• Writing…

Today marked the first day of Kindergarten for my youngest child, and it’s a bittersweet milestone for most of us Moms out there. It means the “baby” isn’t really a baby anymore, which can feel kind of sad. But, it also means you’ve kept your youngest child alive for five whole years (not as easy as you think)!

As I left him in the classroom, under the tutelege of someone I don’t really know, I secretly hoped he would learn something and, hopefully, not…

Mental health includes decision making, communication, and handling life’s pressure. When an adolescent has a mental health disorder, it may negatively impact the person’s ability to handle stress and interact with others. The National Advisory Mental Health Council estimates that 1 in 5 adolescents suffer from one or more mental disorders. Although mental illness can be…

What's Happening in Conflict Resolution" is a weekly round up of the all the ADR news, jobs, events and more. Check it out each week and view past versions [HERE].…

This year’s Association for Conflict Resolution (ACR) national conference features more than 120 speakers on diverse conflict resolution topics in over 75 sessions.  Join more than 400 other conflict resolution practitioners this October in Reno, Nevada from October 7-10.

Here is a brief glimpse of four of the many exciting…